Return & Refund Policy β Giftifyz
At Giftifyz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below:
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Certain items like customized/personalized gifts, perishable products (chocolates, flowers), or clearance items are not eligible for return/refund.
2. Return Process
- Contact our support team at π§ giftifyz87@gmail.com with your order ID and reason for return.
- Our team will guide you through the return steps.
- Once approved, please ship the product back to our return address (shared via email).
3. Refunds
- After inspection of the returned product, your refund will be processed within 5β7 business days.
- Refunds will be credited back to your original payment method.
- Shipping charges are non-refundable, unless the return is due to a wrong or defective product sent by us.
4. Exchanges
- We allow exchange of items if you receive a defective or damaged product.
- Exchange requests must be raised within 48 hours of receiving the order.
5. Cancellation Policy
- Orders can be cancelled before dispatch by contacting our support team.
- Once shipped, cancellation is not possible (return policy will apply instead).
6. Contact Us
For any queries regarding returns or refunds, feel free to contact us:
π§ giftifyz87@gmail.com